When we started out 15 years ago, we had one simple mission: to bring Raleigh residents the best possible carpet and upholstery cleaning service. The first couple of years were tough, but we never lost sight of our primary mission.
Although we’ve grown a lot in the past 15 years, we still stick to our primary mission statement. This is why we do everything possible to make sure our customers are happy and satisfied with our service.
We approach each cleaning job individually, which ensures you get the service that best suits your needs. We don’t have a “one size fits all” approach to cleaning. Instead, we collect information during the walkthrough and adjust our cleaning method accordingly.
All our pricing is upfront to ensure maximum transparency, and we don’t do any work customers didn’t ask us to do. If we do end up having trouble with a particular spot on your carpet, we will notify you immediately and wait for your approval for an additional charge.
We love helping people by solving problems with their flooring and the day to day challenges that come with this job. This is why we offer a 100% satisfaction guarantee – if you end up dissatisfied with our service, we’ll do a re-clean or not charge you for our service.
We are continually working on incorporating new cleaning products and technologies to make our work easier and your carpets cleaner. If you hire us for a cleaning job, you can expect nothing less than excellence.
Before we start cleaning, we’ll do a thorough walkthrough with you so we can show you all the troubled spots. We’ll begin our cleaning process with pre-vacuuming, pre-spotting troubled areas, pre-spraying a cleaning solution, and do a thorough pre-scrub with a counter-rotating brush machine, if necessary.
We’ll then leave the cleaning products to do their work for a while before we start extracting all the dirt, grime, and stains at high temperatures. Lastly, we apply a fabric protector. If you wish, you can come after we’re done for a quick walkthrough of how we cleaned your carpet.
